Frequently asked questions

General

What type of workspaces do you offer?

The Work Project offers a variety of workspaces designed to accommodate the needs of companies of all sizes and stages. All shared workplaces include access to common areas such as cafés, meeting rooms, lounges, and others.

  • Office
    A private office for your team — fully-furnished and move-in ready.
  • Desk
    Private dedicated desks or shared coworking desks which offer ultimate flexibility and user-friendly design.
  • Virtual
    Virtual memberships provide businesses with a professional mailing address at any of our locations, exclusive member benefits and a full range of services and amenities on site.

What are some of your membership benefits?

Complimentary small meeting rooms, high-speed internet, air conditioning, daily office cleaning, and mail handling are just a few of our basic member benefits.

Our members will also enjoy access to community events, exclusive professional events, benefits, and discounts with our lifestyle partners.

What are the additional fees for on-demand services?

We provide a range of on-demand services such as secretarial support, printing, meeting facilities, IP phone and locker rental with reasonable charges that apply accordingly. Please contact our sales team at sales.sg@theworkproject.com to find out more.

What are your operating hours?

Our workspaces are accessible 24/7 with secure keycard access for our members. Our daily refreshments, amenities and reception are available Monday - Friday, 9:00AM - 6:00PM (Singapore, Hong Kong); 8:30AM - 5:30PM (Australia).

How can I gain access to multiple locations globally?

Workspace members have complimentary access to our worldwide locations during business hours. Please inquire with your Community Team for access details.

Offices

What if I require more space or desks in the middle of my membership?

Fret not, our flexible memberships can help your company as you grow. With the option to add additional users or to upgrade to a larger office space, we are here to accommodate your needs.

Am I allowed to install privacy frosting or logo signage?

Yes. Our in-house graphic design team will assist you design and install in accordance with your company's brand standards.

Can I bring my own furniture or printer?

Yes, members who rent a private office can bring their own furniture or printer, subject to the house rules to ensure the quality and safety standards are met.

We recommend speaking to our Community team if you would like to set up your own wireless printer - as we can help set up IPSK/SSID to ensure that your printer network is dedicated for your company's use only.

Can visitors visit me in my private office?

Yes. Our Community team will register your visitor at our front desk when they arrive.

How do I register my visitors?

Simply log in to your member portal to register your visitors. Alternatively, our Community team will register your visitor on your behalf and issue a visitor pass upon registration.

Can I bring my pets to The Work Project?

We regret to inform that you are not allowed to bring your pets to the workspace, according to the building policy at our respective locations.

Meeting and event bookings

I do not have a membership, can I book a meeting room?

Yes. We do accept public bookings. Simply create an account on our website to book and make payment directly, or alternatively contact us here.

Does The Work Project offer video conferencing?

Yes. Our meeting rooms are equipped with state-of-the-art video conferencing systems.

Can I book an event space at The Work Project?

Yes. We have state-of-the-art conference space for large gatherings, seminars, workshops, product launches, and others. Learn more here.

Billing and payment

How can I confirm my membership?

Your membership will be deemed as confirmed once your security deposit and your first month service fee has been received.

What is included in my monthly invoice?

Your monthly invoices will include the service fee for the following month for your membership(s), as well as any incidental charges (Eg. IT and Printing fees, Meeting Room fees etc) you may have incurred in the last month.

When will I receive my invoice?

Your invoice will be issued on the 15th of the month and will be due on the last day of the invoice month.

What payment methods does The Work Project offer?

Our payment methods include Cheque, Credit Card, Bank Transfer, Telegraph Transfer, PayNow and GIRO (Direct-Debit).

Contact The Work Project

How can I contact The Work Project?

For general enquiry, please reach us at the following contact details at our respective locations:

The Work Project Midtown (HK)
midtown@theworkproject.com
+852 3896 1000

The Work Project Singapore
sales.sg@theworkproject.com
+65 6977 6933

Quay Quarter Tower
qqt@theworkproject.com
+61 2 9000 1911

For media enquiry, please refer to Press & Media or contact us at info@theworkproject.com.

You may also follow us and leave a comment or private message on our Facebook, Instagram and LinkedIn. Just tag us at @theworkprojectglobal and mention us when you find something interesting about The Work Project on social media.

How can I book a tour?

To book a tour, please schedule an appointment by reaching us through our respective centre email or phone.

Are walk-ins allowed?

Our team is on-site during business hours Monday - Friday, 9AM - 6PM. We will try our best to accommodate walk-ins but we highly recommend booking a tour with our sales team at:

The Work Project Midtown (HK)
midtown@theworkproject.com
+852 3896 1000

The Work Project Singapore
sales.sg@theworkproject.com
+65 6977 6933

Quay Quarter Tower
qqt@theworkproject.com
+61 2 9000 1911

Privacy Policy

What is The Work Project's privacy policy?

Please read our full Privacy Policy for details on how we collect, use, and protect your personal data.

Booking cancellation policy

What is The Work Project's booking cancelation policy?

Bookings secured and paid for using a credit card are non-refundable.

Bookings made and charged to your company account are refundable (including complimentary meeting hours consumed) if the cancellation is made more than 24 hours prior to the booking commencement.

For further assistance with your bookings, please reach out to the Community Team at the respective location.